Client Assistance Program
What is CAP?
The Client Assistance Program (CAP) is a type of
consumer protection agency for New Yorkers with disabilities who are applying
for, or receiving services from, VESID or any other federally funded vocational
service agency. CAP is independent of VESID and is run by the New York State
Commission on Quality of Care. CAP will:
- Advise disabled individuals of the benefits
provided under the Rehabilitation Act;
- Provide legal, administrative and other remedies to
protect the rights afforded to disabled individuals under the act;
- Assist disabled persons in their relationships with
rehabilitation programs and facilities;
- Help clients and client applicants understand
rehabilitation programs and facilities; and
- Identify problem areas in the delivery of
rehabilitation services and suggest changes for improving the provision of such
What Does CAP Do?
- Cap can answer questions and explain your rights
and responsibilities as an applicant for or client of vocational rehabilitation
services and how the VESID system works.
- CAP provides information to the public about
services and programs available to VESID and CBVH clients.
- CAP can help clients obtain the maximum benefits
possible from the rehabilitation system.
- CAP can assist in mediating disputes between
counselors and rehabilitation facilities and the client.
CAP can provide legal assistance to clients who need
help in securing rehabilitation services.
Who Is Eligible For CAP?
CAP serves people who are clients of/applicants for
rehabilitation services, or other services provided under the Rehabilitation
Act. Individuals receiving services from VESID, CBVH, and their subcontractors,
are eligible to receive assistance from CAP.
When Should You Call CAP?
CAP can be helpful at different points throughout the
rehabilitation process. You may want to get in touch with CAP:
- When you apply for rehabilitation services.
- When you have questions about the services you are
entitled to receive.
- When you disagree with decisions made by your
VESID counselor or others regarding your vocational rehabilitation goals.
- When you have problems obtaining services,
equipment, and training sponsored by a vocational rehabilitation agency.
- When your case is closed or terminated.
WILC's CAP Program
WILC's CAP program serves as the regional CAP office
for seven (7) lower Hudson Valley counties (Westchester, Rockland, Orange,
Sullivan, Putnam, Dutchess, and Ulster). CAP services are free of charge.
WILC's CAP Coordinator is available to discuss any questions or concerns you
have about vocational services. For instance, if you
- Have questions about your rights when applying
for, or receiving services from, vocational programs?
- Need help in understanding rehabilitation programs
- Have questions or concerns about decisions about
eligibility, vocational goals, and/or timeliness of services?
- Need legal assistance in obtaining vocational
Then, CAP can help. Contact WILC's CAP Coordinator at
(914) 682-3926 (Voice), (914) 682-0926 (TDD), (914) 682-8518 (FAX), or E-mail